Privacy Policy

1. Introduction

AquaWin Casino ("we," "us," "our") operates the website aquawincasino-canada.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our site or use our services. By accessing the site, you consent to the data practices described here.

We are committed to protecting your privacy and handling your data in a transparent manner consistent with applicable privacy legislation, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial equivalents.

2. Information We Collect

Personal Identification Information: Name, email address, date of birth, province/territory of residence, phone number. Collected during account registration.

Payment Information: Payment method type, last four digits of card (where applicable), Interac email, PayPal account identifier. We do not store full card numbers — payment processing is handled by certified third-party processors.

Identity Verification Documents: Government-issued photo ID and proof of address, submitted during KYC verification. Stored securely and accessed only for verification purposes.

Technical Data: IP address, browser type, device information, operating system, pages visited, session duration. Collected automatically via server logs and analytics tools.

3. How We Use Your Information

• — To create and manage your casino account
• — To process deposits and withdrawals securely
• — To verify your identity and comply with KYC/AML requirements
• — To provide customer support and respond to inquiries
• — To send transactional communications (deposit confirmations, withdrawal notifications)
• — To send promotional communications (if you opted in during registration)
• — To detect and prevent fraud, money laundering, and terms violations
• — To comply with legal obligations under our Curaçao eGaming licence
• — To improve our platform and user experience

4. Data Sharing & Disclosure

We do not sell your personal data to third parties. We share data only in the following circumstances:

Payment Processors: Necessary data is shared with Interac, PayPal, Visa/Mastercard processors, and crypto network validators to process transactions.

Identity Verification Providers: KYC document processing may be handled by certified third-party verification services bound by confidentiality agreements.

Legal Authorities: We disclose data when required by law, court order, or regulatory authority request under our operating licence.

Fraud Prevention: Data may be shared with industry fraud prevention databases to protect players and the platform.

5. Cookies & Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze site traffic. Types of cookies used:

Essential Cookies: Required for the site to function (session management, login state). Cannot be disabled without impairing functionality.

Analytics Cookies: Aggregate traffic and behavior data to improve the site. No personally identifiable information in analytics data.

Affiliate Tracking: If you arrived via an affiliate link, a cookie records the affiliate source for commission tracking purposes. This doesn't affect your gameplay or account data.

6. Data Security

We implement 256-bit SSL encryption on all pages. Personal and payment data is stored on secured servers with access controls, encryption at rest, and regular security audits. We maintain incident response procedures and will notify affected users of any data breach within 72 hours of discovery in accordance with applicable notification requirements.

7. Data Retention

Account data is retained for the duration of your account's existence plus 5 years following account closure, to satisfy anti-money-laundering record-keeping requirements. KYC documents are retained for the same period. You may request account closure at any time through customer support.

8. Your Rights

Under PIPEDA and applicable privacy law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; withdraw consent for non-essential data processing; request account closure and data deletion (subject to legal retention requirements); lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at [email protected].

9. Contact

Privacy enquiries: [email protected]. We respond to privacy-related requests within 30 days.